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Holy Family Catholic Primary School

Parent support

The role of the Parent Support Workers

At Holy Family, our role is to support parents, carers, families and pupils to know and understand their primary rights and responsibilities; providing appropriate, impartial information or referrals on relevant services available.

How can we help?

We are here to help you with any worries or concerns you have about your child(ren). It can be about home, school, or anything that can impact on family life. We offer a listening ear and impartial advice/support for issues such as:

  • Behaviour
  • New to school/area
  • Transition
  • Attendance
  • Illness in family
  • Housing
  • Relationship breakdown

All are in strict confidence.

Below are some links that you may find helpful:



Maths Anxiety:


Young people’s mental health

  • Off The Record: Free, self-referral counselling service for young people age 11-15, who are experiencing low mood, depression, anxiety, phobias, self-harm, eating problems and/or anger. Young people can call, email or text, and services operate in Patchway, Kingswood and Yate. Also offer parent support groups and sessions. Can also see FacebookTwitter and Instagram for more information and up to date groups and activities.

Tel: 0808 808 9120. Text: 07896 880011. Website: Email:

  • Childline: Free counselling via online webchat, and free support/advice available 24/7 via confidential helpline, and emails via the website.  Tel: 0800 11 11. Website:
  • HELP Counselling: Low-cost counselling for children and young people age 9-25 years old.  Website:
  • Young Minds national charity offers confidential online and telephone information and support for anyone worried about the emotional, behaviour, or mental health of a child/young person up to 25 years of age, including ADHD, Autism and Aspergers. Parents Helpline: 0808 802 5544    Website:
  • Young Minds Crisis Messenger Service for free 24/7 support across the UK of you are experiencing a mental health crisis. Text YM to 85258.     

Adult mental health


  • Samaritans: Free, confidential emotional support for those experiencing despair, distress, self-harm or suicidal feelings.

Tel: 116 123 (free, from any phone, 24/7). Website: Email:


Family/parenting support

  • NHS website: Advice for parents on a range of parenting issues, including talking to teenagers, fussy eating and teenage aggression. Website:
  • Parent Buddies is a confidential, universal, one-to-one listening service offering short-term support depending on family need. Volunteers are trained to provide parents/carers with listening, and signposting to specialist services.
  • CCP – Caring for Communities and People – Offer outreach support for families at an early help level. Families can self-refer.

Support for families who have children with additional needs

  • Supportive Parents: Local SEN and disability information service (SENDIAS) - Information and support around Special Educational Needs and Disabilities, for children, young people and families.

Tel: 0117 9897725 Mon-Fri 9.30 - 4.30 (answerphone at other times),  Email:   Website:  

  • South Glos Parents and Carers: Information and groups for parents who have children with a disability and/or additional needs. Offers a weekly drop in for parents and carers, support groups, workshops, counselling and events. They also run the Parent Carer forum in South Gloucestershire to collect feedback and views from families with disabled children. Website: Email:


  • JIGSAW Thornbury Support families who have children who are 0-25 years and have any additional needs or disability. This can be anything from learning needs such as dyslexia to complex disabilities or medical problems. Many children who come have no diagnosis. Weekly support group for parents, carers and children + training courses on a range of topics. Telephone: 01454 416381 Website: